Customer Satisfaction Tracking

Customer Satisfaction Tracking automates the collection and analysis of customer satisfaction metrics, streamlining feedback processes for the Support department. By integrating with customer touchpoints, it gathers real-time CSAT and NPS data, providing actionable insights through advanced reporting and analytics dashboards. This agent enhances customer experience by identifying pain points and trends, enabling proactive support improvements. It empowers employees by reducing manual analysis time, allowing them to focus on high-value tasks. The solution delivers operational and financial value, with ROI measured by improved CSAT/NPS scores, reduced customer churn, and significant time savings on data analysis.