Brand Mentions Tracking

Brand Mentions Tracking is a marketing-focused agent designed to monitor and analyze online mentions of your brand across social media, news, and forums. By providing real-time insights into public sentiment and visibility, it empowers teams to quickly address customer concerns, identify trends, and benchmark against competitors. This solution supports market and competitive intelligence as well as customer support automation, driving enhanced customer experience and strategic advantage. Value is delivered through improved sentiment, increased retention, and reduced complaints, with ROI measured by sentiment improvement, number of mentions tracked, and retention or complaint deflection rates.