Support Ticket Triage

Support Ticket Triage is an intelligent agent designed for Customer Support teams to automatically route incoming support tickets to the appropriate team with the correct priority. Leveraging automation, it analyzes ticket content, urgency, and customer data to ensure accurate and efficient ticket assignment. This solution enhances customer experience by reducing response times and increasing first-contact resolution rates. It also boosts operational efficiency by minimizing manual triage efforts. Value is delivered to both customers and operations, with ROI measured through improved routing accuracy, reduced handling time, and higher CSAT scores.